Hany 2807 ► Why I am Writing This ReviewI rarely go out of my way to write a customer review. However, the outstanding service I have encountered with PG-Tech and its owner, Pierre Gaulin, has obliged me rightfully to make my positive experience public to benefit other customers.► This Was A Fortunate Discovery!I am a heavy user of printers and electronic devices. Discovering Pierre was a very fortunate event for me. I was always in need and in search of an enterprise like PG-Tech. Just as every car owner needs a good mechanic and a good garage to service their car, every household needs an expert technician and a trustworthy repair clinic to service their devices!► A Trusted Authorized Service CenterI found myself dealing with Pierre by luck. I am an owner of a high-quality colour laser printer. When some particular problems surfaced, Canon’s Tech Support team referred me to PG-Tech, their trusted authorized Center in Montreal.► Attitude, Approach & Orientation in Dealing With Customers:I had several issues with my Canon printer. Instead of being formal, abrupt, and focused mainly on profit, as most service businesses are, Pierre’s attitude was courteous, friendly and oriented to customer satisfaction & support.► Quality and Resourcefulness of ServiceNot only did Pierre patiently provide me with expert consultation & guidance about my printer issues, but he also offered me innovative & resourceful solutions to save expenses. This quality of service went beyond what Canon’s Tech experts had offered. And he never claimed any charges for such valuable consultations.► For example, instead of me having to pay a high price for replacing a defective printer component, Pierre offered me [on his own initiative] a much cheaper solution of using that component new but taken from their stock of salvaged parts. Hence, I benefited from the lower cost without compromising the quality. This conduct proved to me he is a trustworthy client’s ally rather than an opportunist.► Expertise, Experience, and Problem-Solving skills;A business cannot provide this remarkable service unless its owner is a professional who has a customer satisfaction attitude, profound expertise & experience in their domain of work, a problem-solution skill in tackling issues.► Accessibility, Personality, and Communication skillsHaving dealt extensively with many Service shop owners and Tech support personnel, I can say that it’s rare to find one with the amicable, polite and pleasant manner that Pierre has in dealing with customers. His fluent communication skills, fast accessibility by phone and email responses add to the list of PG-Tech distinguished attributes.► Availability of Renewed Devices Offers an Economical Alternative:I have not yet tried any of their refurbished devices, but discovering the availability of that option with a trustworthy enterprise has opened a new resourceful and economical alternate venue for me that I will undoubtedly use in the future. As said earlier, I already benefited from this option by buying salvaged and new device parts.► CONCLUSION: PG-Tech has become my trusted Garage and Pierre, my preferred Mechanic for servicing all electronic devices and obtaining expert technical consultation. To customers looking for such a service, this might be the one for you.By: Hany Faltas, Eng.April, 202
